Terms & Conditions

Last updated: 28 April 2026

1. Scope and parties

These Terms and Conditions (the "Terms") govern your use of the Nuri Tales service operated by EduCocreation GmbH ("Nuri Tales", "we", "us", "our"). The service consists of:

the Nuri Tales mobile app for iOS and Android,
the Nuri Tales web app at app.nuri-tales.com, and
our public website at www.nuri-tales.com.

We refer to these collectively as the "Service".

These Terms apply to every person who uses the Service (each, a "User", "you", "your"). By creating an account, downloading the app or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

The Service is intended for adults aged 18 or over, in their capacity as parents, caregivers or legal guardians. Children do not use the Service directly.

2. The Service

Nuri Tales is a storytelling service that helps parents and caregivers reconnect with their child after a difficult moment. Based on the situation you describe and the profile you create for your child, the Service generates a personalised story together with related materials (illustrations, parent companion notes, reflection prompts) using artificial intelligence.

Nuri Tales is not a therapeutic, medical or psychological service. The stories and accompanying materials are designed to support family connection through storytelling. They do not constitute professional advice, diagnosis or treatment, and they are not a substitute for professional help. You decide whether and how to use the materials with your child.

3. Account registration

3.1 Account creation

To use the Service you create an account with an email address and a password. Optionally you may provide a name and the further information described in our Privacy Policy.

3.2 Eligibility

You may create an account only if you are at least 18 years old, are legally capable of entering into a contract, and use the Service in a private (non-business) capacity. By accepting these Terms when you sign up, you confirm that you meet these requirements.

3.3 Accuracy of information

You agree to provide accurate, current and complete information when registering, and to keep it up to date. You are responsible for keeping your password confidential and for any activity that takes place through your account.

3.4 No entitlement to registration

We may refuse registration or suspend an account for good cause, including without limitation breach of these Terms, abuse of the Service, fraudulent activity or non-payment.

4. Conclusion of contract

A free-of-charge use contract for the Service is concluded when we activate your account after registration.

A paid Premium subscription contract is concluded as follows, depending on the channel you use:

App Store (iOS). When you confirm the purchase in the App Store. Apple is your contractual counterparty for billing; the Premium subscription terms set out below apply between you and us.
Google Play (Android). When you confirm the purchase in Google Play. Google is your contractual counterparty for billing; the Premium subscription terms set out below apply between you and us.
Web checkout. When you complete the checkout in our subscription management partner's customer portal and your payment is authorised.

The contract text is stored electronically. You can access it at any time in the app, on our website or by writing to support@nuri-tales.com.

The contract is concluded in English. A German translation will be made available; in the event of discrepancies, see § 18.4.

5. Free use and Premium subscription

5.1 Free use

When you create an account you receive three (3) free stories with the full Premium feature set. Once you have used your three free stories, you can earn additional free stories through our Referral programme (see § 11) or you can purchase a Premium subscription (see § 5.2).

Free stories do not expire while your account is active.

5.2 Premium subscription

A Premium subscription removes the story limit and gives you ongoing access to all current Premium features.

We offer Premium on a monthly and on an annual basis. The annual plan is offered at a discount compared to twelve consecutive monthly payments. The applicable price, billing period and any introductory offer are shown in the App Store, in Google Play or in our web checkout at the time of purchase.

5.3 Auto-renewal

Premium subscriptions renew automatically for successive periods of the same length unless you cancel before the end of the current period. The renewal is billed by Apple, Google or our web payment processor, as applicable. The store you purchased through will handle renewal notices and reminders according to its own rules.

5.4 Cancellation

You can cancel your Premium subscription at any time:

iOS: in the App Store under “Subscriptions” in your Apple ID settings.
Android: in Google Play under “Subscriptions” in your Google account.
Web: in our subscription management partner's customer portal (link available in the app).

Cancellation takes effect at the end of the current billing period. Premium features remain available until then. You may also delete your account entirely at any time (see § 13).

5.5 Refunds

Refunds for App Store and Google Play purchases are handled by Apple and Google according to their own refund policies. Please use Apple's “Report a Problem” page (reportaproblem.apple.com) or Google Play's refund flow. We have no influence over the outcome.

For web purchases, your statutory right of withdrawal applies as set out in § 6 below. Beyond statutory rights we do not offer voluntary refunds.

6. Right of withdrawal for web purchases (Widerrufsrecht)

This section applies only if you purchased a Premium subscription through our web checkout. For App Store and Google Play purchases, Apple's or Google's withdrawal handling applies (see § 5.5).

6.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which the contract is concluded.

To exercise your right of withdrawal, you must inform us:

EduCocreation GmbH

Geusenstr. 8

10317 Berlin, Germany

Email: support@nuri-tales.com

… of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or an email). You may use the model withdrawal form set out in § 6.3, but you are not obliged to do so.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

6.2 Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, without undue delay and not later than 14 days after the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of the reimbursement.

6.3 Use of the Service during the withdrawal period

We do not currently obtain a separate consent from you, in our web checkout, that you wish to receive the digital content immediately and acknowledge that your right of withdrawal lapses upon commencement of performance (§ 356 (5) BGB). Accordingly, your full right of withdrawal under § 6.1 remains available even if you have already used Premium features during the withdrawal period. You will receive a full refund of any payments you have made for the cancelled period.

6.4 Model withdrawal form

(If you wish to withdraw from the contract, please complete and return this form.)

EduCocreation GmbH

Geusenstr. 8

10317 Berlin, Germany

Email: privacy@nuri-tales.com

I/We (\) hereby give notice that I/We (\) withdraw from my/our (\*) contract for the supply of the following service:

— Nuri Tales Premium subscription, ordered on …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(\*) Delete as appropriate.

7. Use of the Service; licences

7.1 Licence from us to you

Subject to your compliance with these Terms, and to the extent we hold rights in the content we generate for you, we grant you a non-exclusive, non-transferable, revocable, royalty-free licence to use the Service and that content (stories, illustrations, parent companion materials, reflection materials) for your personal and family use during the term of the contract. To the extent the content is not protected by copyright — for example because it has been produced by artificial intelligence without sufficient human creative input under § 2 UrhG — this clause takes effect as a contractual permission to use the content on the same terms. The illustrations and certain other elements of the content are generated by third-party artificial-intelligence services that may produce the same or similar output for other users; we do not warrant that any particular story or illustration is unique to you.

You may print, save and share the content with members of your immediate family. You may not:

redistribute, sell, sublicense or otherwise commercialise the content,
use the content to provide therapeutic, educational, medical or other professional services to others,
claim public or commercial authorship of the content as your own,
remove, alter or obscure any notices we attach to the content.

This licence ends automatically when your account is deleted or when these Terms are terminated.

7.2 Licence from you to us

By providing input to the Service (situation descriptions, child profiles, voice transcripts, feedback) you grant us the right to process that input as necessary to provide the Service to you. The scope of this processing is described in our Privacy Policy. We do not use your input to train artificial intelligence models, neither directly nor through our AI partners.

7.3 Information about other people

When you enter information about other people — in particular about your child or about an “Important Figure” such as a grandparent or other caregiver — you confirm that you are entitled to provide this information for the purpose of generating personalised stories. You are responsible for ensuring that you have the necessary permissions or authority. You will indemnify us against any third-party claims that arise from a breach of this obligation.

8. Acceptable use

You agree to use the Service only for its intended purpose and in compliance with applicable law. You must not, in particular:

use the Service for any unlawful purpose,
attempt to gain unauthorised access to other accounts or to our systems,
attempt to reverse-engineer, scrape, copy or otherwise extract our software, content or databases,
attempt to manipulate the Service to produce content that is illegal, defamatory, sexually explicit, hateful, violent or otherwise inappropriate, in particular in relation to children,
use the Service to obtain advice for therapeutic, medical, psychological or legal decisions,
impersonate another person or misrepresent your identity,
create multiple accounts to circumvent free-tier limits or to abuse the referral programme,
introduce malware, viruses or any other harmful code into the Service,
use automated means (bots, scripts, scraping tools) to interact with the Service without our prior written consent.

We may suspend or terminate your account if you breach this section.

9. AI-generated content

The stories, illustrations and accompanying materials are generated by artificial intelligence based on the information you provide and the parameters you select. As with any AI-generated output, the result may contain errors, inconsistencies or content that does not match your expectations.

You acknowledge that:

the content is not professional, therapeutic, medical, psychological or legal advice;
the content is not reviewed by a human professional before being delivered to you;
you are solely responsible for deciding whether and how to use the content with your child;
we do not warrant that any specific story or illustration is suitable for a specific child or situation.

We employ technical safeguards to filter inappropriate content, but no automated safeguard is perfect. If you encounter content that you believe is inappropriate, please report it via the in-app issue-report function or by writing to support@nuri-tales.com.

10. Service availability and modifications

10.1 Availability

We provide the Service on a best-effort basis. We do not guarantee that the Service will be available at all times, free of errors, or compatible with every device. Routine maintenance, updates and unforeseen technical issues may temporarily limit availability.

10.2 Modifications

We may modify the Service from time to time — including its features, free-tier mechanics, Premium feature set, supported devices and AI partners — to improve it, to comply with law, to address security issues or to reflect changes among the providers we work with. We will notify you in advance of any modification that materially reduces the functionality available under your existing Premium subscription; in that case you may terminate your Premium subscription with effect from the date of the modification.

11. Referral programme

11.1 How it works

Each registered User receives a unique referral code. If you share your code with someone who is not yet a Nuri Tales User and that person creates an account using your code:

you receive one (1) additional free story on the free tier; and
the referred person receives the standard free use (three free stories).

A referral counts only once the referred person has successfully created and verified an account.

11.2 Limits and fair use

A given email address can be referred only once.
Referral credits have no cash value, are non-transferable, and may expire after a period communicated in the app.
We may revoke credits and suspend the account of any User who creates fake accounts, uses fictitious email addresses, or otherwise attempts to abuse the referral programme.
Recognition statuses we may award (e.g. “Legend”) are purely cosmetic and do not entitle you to any monetary benefit.

11.3 Programme changes and end

We may modify or end the referral programme at any time with reasonable notice in the app. Credits already earned but not yet used will remain valid for at least 30 days after the end of the programme, unless they have already expired earlier under § 11.2.

12. Statutory warranty for digital content

12.1 Statutory regime

For paid Premium subscriptions, the statutory warranty rights for digital products under §§ 327 ff. BGB apply. These rights cannot be limited or excluded to your detriment.

12.2 Agreed performance

For the purpose of conformity under § 327e BGB, the agreed performance of the Service consists of:

the technical operation of the Service — that you can create your account, manage child profiles, request stories within the limits of your subscription tier, receive responses within a reasonable time, access your previously generated content, and that the Service performs as documented in the app and on our website;
the personalisation pipeline described in § 2 — that the Service generates a story and accompanying illustrations on the basis of the situation, child profile and parameters you have provided;
the availability of Premium features for the duration of an active Premium subscription, in line with §§ 5 and 10.

Because every story and illustration is generated by artificial intelligence on the basis of your individual inputs, the artistic, narrative or pedagogical merit of any particular story or illustration, and the specific effect the story may or may not have on you or your child, are not part of the agreed performance and do not on their own give rise to a non-conformity under § 327e BGB. This does not affect your rights if the Service fails to function, contains a material defect or falls below the objective requirements of § 327e Abs. 3 BGB.

12.3 Notice and remedies

If you believe the Service does not conform to the contract, please contact us at support@nuri-tales.com with a description of the issue. Where the Service is found to be non-conforming, you have the rights set out in §§ 327i, 327k, 327m and 327n BGB:

supplementary performance (Nacherfüllung),
price reduction (Minderung),
termination of the contract (Vertragsbeendigung),
damages or reimbursement of expenses, subject to § 14 below.

We will respond to your notice without undue delay and work in good faith to resolve any non-conformity.

13. Termination and account deletion

13.1 Termination by you

You may terminate the contract at any time by deleting your account. Use the Delete account function in the app; if that function is not available to you for any reason, you may also request deletion by writing to privacy@nuri-tales.com.

Once you confirm the deletion, your account enters a 15-day grace period during which it is suspended. You can restore it during that period by signing in again. After the grace period, your account and the personal data associated with it are erased in accordance with our Privacy Policy.

For Premium subscriptions, please cancel as described in § 5.4. Cancellation takes effect at the end of the current billing period.

13.2 Termination by us

We may terminate the contract or suspend access to the Service in text form if you materially breach these Terms or applicable law. We may also terminate the free Service for good cause with reasonable notice.

13.3 Consequences of termination

When the contract ends:

your right to use the Service ends,
we delete your personal data in accordance with our Privacy Policy,
provisions that by their nature are intended to survive termination (in particular §§ 7.2, 7.3, 8, 14 and 18) remain in force.

14. Liability

The provisions below describe how our liability is allocated. Where mandatory German consumer-protection law fixes a floor of liability that cannot be excluded, we observe that floor; beyond that floor, our liability is limited as set out below.

14.1 Liability that cannot be excluded by contract

Mandatory law prevents us from excluding or limiting our liability:

for damages caused by intent or gross negligence,
for damages resulting from injury to life, body or health,
for damages for which we are liable under the German Product Liability Act (Produkthaftungsgesetz),
to the extent we have given a guarantee.

14.2 Limited liability for material contractual obligations

For damages caused by simple negligence and resulting from the breach of a material contractual obligation — a so-called “cardinal obligation”, that is, an obligation whose performance is essential to the proper performance of the contract and on whose performance you, as a User, regularly rely — our liability is limited to damage that was typically foreseeable at the conclusion of the contract.

14.3 Exclusion in other cases

Any further liability is excluded.

14.4 Application

The limitations in this § 14 apply equally to our employees, officers and agents.

15. Privacy

We process personal data in accordance with our Privacy Policy. By using the Service you confirm that you have read and understood the Privacy Policy.

16. Modifications to these Terms

We may update these Terms from time to time, for example to reflect changes in the Service, our partners, applicable law or the regulatory environment.

We will notify you of material changes by email at least 30 days before the changes take effect. If you do not object during this period, you are deemed to have accepted the changes. If you object, you may terminate the contract with effect from the date the changes take effect; we will explicitly inform you of this right and of the consequences of remaining silent in our notice.

For non-material changes — in particular clarifications, corrections of obvious errors and changes required by law — we may make the changes without prior notice.

17. Dispute resolution

EduCocreation GmbH does not participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of the German Consumer Dispute Resolution Act (VSBG), and we are not legally obliged to do so.

The European Commission provides an online platform for consumer dispute resolution at **https://ec.europa.eu/consumers/odr**. We are not obliged to use this platform.

18. Final provisions

18.1 Governing law

These Terms are governed by the laws of the Federal Republic of Germany, with the exception of the United Nations Convention on Contracts for the International Sale of Goods. If you are a consumer with habitual residence in another country of the European Economic Area, you continue to enjoy the protection of the mandatory provisions of the law of your country of residence.

18.2 Jurisdiction

If you are a merchant within the meaning of the German Commercial Code, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with these Terms is Berlin, Germany. The same applies if you have no general place of jurisdiction in Germany or in another EU member state at the time the action is brought. Mandatory statutory provisions on exclusive places of jurisdiction — in particular consumer-protection provisions — remain unaffected.

18.3 Severability

Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions is not affected. The invalid or unenforceable provision is replaced by a valid and enforceable provision that comes closest to the economic intent of the invalid provision.

18.4 Language

These Terms are concluded in English. Where we provide a German translation, the English version prevails in the event of any discrepancy. For consumers with habitual residence in Germany, the mandatory provisions of German consumer law apply regardless of language.

18.5 Apple iOS

If you use the Service on iOS, the Apple “Licensed Application End User Licence Agreement” (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) applies in addition to these Terms. To the extent of any conflict, the Apple EULA prevails for matters specifically regulated by Apple.

19. Contact

EduCocreation GmbH

Geusenstr. 8

10317 Berlin, Germany

Phone: +49 178 400 8667

Email: hello@nuri-tales.com

Customer support: support@nuri-tales.com

Privacy enquiries: privacy@nuri-tales.com

Geschäftsführerin: Annemieke Lais

Commercial register: HRB 216114 B, Amtsgericht Charlottenburg

VAT ID: DE329214611